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Customer Service

Shipping & Delivery
We ship via UPS ground.  Most orders are shipped within one business day.  UPS overnight and second day air deliveries are available upon telephone request (619) 663-5227.
Privacy & Security
Information that is gathered from visitors:

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used:

The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options:

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies:

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

 

Returns & Replacement
All returns must be pre-authorized within 30 days of purchase.  All returns are subject to a minimum 15% restocking fee.  Custom items including pitched vents may not be returned or exchanged.
Ordering
Customers may order on COPPERLAB.COM, DRAINSUSA.COM, OR VENTSUSA.COM's secure store using a variety of payment methods, or via telephone at (619) 663-5227
Payment, Pricing & Promotions
Payments may be made using VISA, Mastercard, Discover, or American Express.  Customers may also use Google Checkout, or PayPal.  Prices are subject to change without notice.
Viewing Orders
Customers can view their orders by logging into their account on COPPERLAB.COM, DRAINSUSA.COM, OR VENTSUSA.COM websites.
Updating Account Information
Account information can be updated by logging into your account or by calling (619) 663-5227