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Return Request

David Carnick posted this on Apr 20, 2014

We accept returns on an approval basis within 30 days of the purchase.  Our standard restock charge is a minimum 20%. Stainless Steel and Hammered Copper products are considered specialty items and are subject to a higher restock percentage.  Custom items such as pitched products and custom dimensions are not returnable.  Defective or damaged items can be returned for exchange as well.

 

 There are two ways to request an RMA:

  1. Use the Request Return link at the bottom of our webpage.

  2. Log into your account and navigate to My Returns on the left hand column.

Once your RMA is approved you will receive a notifcation via email.